INDIANAPOLIS – (May 15, 2015) Oak Street Funding (www.oakstreetfunding.com) announced today that its customer satisfaction ranks above the top scores in the nation.
Oak Street’s average Net Promoter Score™ (NPS) over the past two years has averaged over 80 percent and has climbed as high as 92 percent. The NPS is regarded by many organizations as the industry standard for customer loyalty measurement and has been widely adopted in the United States. Research by the creators of Net promoter, Satmetrix and Frederick Reichheld, shows that Net Promoter scores of 70% or higher significantly correlate to higher, long-term corporate growth.
Oak Street’s score closely aligns with its mission to deliver unique product offerings, industry expertise, cutting edge technology and exceptional client service. 2014 marked the second, consecutive year of record originations for Oak Street and the third consecutive year of being honored as one of the Best Places to Work in Indiana.
“Our goal is to exceed the expectations of both our employees and our customers, so we place both at the forefront of our planning, decision making and execution of daily tasks,” commented Oak Street CEO, Rick Dennen. A niche lender to the insurance industry since 2003, Oak Street has always believed hiring the right people is the first step to success. “With loans and lines of credit products up to $20 million, having the right team and culture are critical to providing the exceptional levels of customer service that are required for larger transactions that can be complex,” added Dennen.
To help ensure extraordinary experiences for employees and customers, Oak Street developed and maintains a proprietary program, called E2, that focuses on recruiting, training, development and culture for employees, while keeping customer needs and expectations at the core of its operations.